FAQ's

Our most commonly asked questions

When is the best time to get a 3D/4D ultrasound scan?

We find that the best images are captured at 27-34 weeks, however early gender determination can be performed as early as 14 weeks. For twins, the optimal time is 24-26 weeks.

You are welcome to visit multiple times during your pregnancy to capture bubs growth and development.

Do I need to do anything to prepare for the scan?

We recommended drinking plenty of water in the week leading up to the scan. We ask that you have a full bladder when you come to your scan if you are less than 25 weeks pregnant.

Is the ultrasound scan safe?

Prenatal ultrasound scans are routinely used to provide information about the developing fetus throughout pregnancy and are considered safe by the medical community.

Do I need a doctor’s referral?

Our scans are non-diagnostic, so no referral is required.

Will the ultrasound scan be covered by my private health insurance?

This is an elective non-diagnostic scan and is therefore not eligible for a medical rebate.

What happens if I cancel or reschedule my appointment?

We require 48 hours notice for rescheduling of appointments due to the popularity of our ultrasound scans. Your deposit is non-refundable if you need to cancel your appointment.

When will I receive my USB or printed images?

Your colour images will be printed immediately onto high quality photo paper using a high definition photo printer. Your USB (if included in your purchased package) will also be made available after your scan. If you choose to purchase any of our additional products there will be a delay due to online ordering and processing. You will be advised of this timeframe at the time of purchase.

What should I wear to my ultrasound scan?

We recommend wearing a two-piece outfit for your own comfort and easy access to the baby. We do not recommend wearing a dress.

Why is there an extra charge for twins?

Scanning twins takes longer than scanning just one baby. The extra charge covers this longer time allocated for the scan. We will endeavor to get the best images possible of both of your little bubs!

Sometimes one of the twins can be shy and we may not be able to get images of one of the bubs.

Will I get medical advice from the scan?

Our scans are non-diagnostic and do not replace the ultrasound scans ordered by your doctor. We are unable to measure bub or provide any medical information regarding the progression of the pregnancy and the health of the baby.

Who can I bring to my ultrasound scan?

Friends and family are encouraged to attend your scan. We want you to enjoy and share your experience with everyone; this is such a special time for you both. Our ultrasound room can accommodate up to five adults and we provide a large screen for viewing.

How clear will my images be?

Many factors affect the images we can achieve, including bub’s position, placenta position, amount of fluid surrounding baby, and maternal factors. We aren’t able to guarantee perfect pictures of your baby, as some can be camera shy!

We endeavor to provide the best images possible on the day of the scan, and usually achieve excellent pictures. If, however, the technologist decides that this is not possible due to the aforementioned reasons, the deposit will cover the technicians time and is non refundable.

What if bub is being uncooperative?

If we are unable to get a clear image due to bubs position, we are more than happy to rebook your scan for another day at no extra cost.

How far in advance should I book my scan?

We recommend booking as soon as possible, as our popular appointment times are taken quickly – just use our online booking form. We are happy to answer any questions via email or phone.

We cannot wait to introduce you to your beautiful baby!

Early gender determination from 14 weeks.